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Cotterell55 · ‎24-01-2023

Hi all,

I'm normally quite good with tech but today a technician had to swap our Hub 3 due to a fault on the old one. However when I try to connect to it in the VM connect app it is constantly saying unable to find hub however all my devices are connected fine. I have reset the Hub and reinstalled the app.

Any advice please?

Graham_A · ‎24-01-2023

@Cotterell55 This situation should resolve in a day or so as the VM systems update to recognise your change of Hub.

If it doesn't post back here for further help.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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Graham_A · ‎24-01-2023

@Cotterell55 This situation should resolve in a day or so as the VM systems update to recognise your change of Hub.

If it doesn't post back here for further help.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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