BB Still dropping out

[ukmartian]

Following on from my previous thread I have now fitted my own router, I have turned off wifi on my Hub 3 the light is now magenta tonight more drop outs...it is not my wifi as still connected but  slow speeds and or now internet .now really cheesed off..I was told I had too many devices on my router so bought my own. It appears it wasn't the cause. What am I paying for couldn't stream without it buffering or cutting out tonight

 

 

[jbrennand · Accepted solution]

Did you connect it in the right sequence - see message 4 here.

https://community.virginmedia.com/t5/Networking-and-WiFi/Modem-Mode/td-p/4771304

[ukmartian]

It's been working fine all week nothing has been touched..got up this morning and everything is now ok...do virgin do a dedicated modem only

[jbrennand]

Your Hub is the dedicated modem - put it into modem only mode. They dont supply a selection of modems or wireless routers etc - you are stuck with what is in the Hub and its features.

[ukmartian]

Watching TV just tried to download the next episode only to see notice no internet..i check phone still connected to WIFI.done speed test but no internet connection..TV and sky Q are wired so not a wifi issue.so I check the status page no issues...run VM's nifty tests no issues found...do another speed test and back to normal .. Will reset the modem again and try again later. I wish I could leave    

[jbrennand]

As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.

[ukmartian]

Thanks for that...i have just changed the port I am using on the back off my Hub 3 modem  and restarted it..everything is working  ....at the moment  lol

[Travis_M]

Hi @ukmartian

How is the service today? Are you still experiencing issues?

Regards

[ukmartian]

I think it went out yesterday  , I have just sent modem.logs in on another thread https://community.virginmedia.com/t5/Networking-and-WiFi/Really-stuck/m-p/4773203

[ukmartian]

https://community.virginmedia.com/t5/Networking-and-WiFi/Really-stuck/m-p/4773203