on 15-07-2022 12:24
Hi all. Now coming up to the end of my 18 month contract. I've been talking to virgin via WhatsApp most of the morning after I asked to cancel the contract at the end date. I'm getting plenty of offers, none of which are as good as being a new customer and no help with the Broadband.
We're on the superhub 3 and for whatever reason we get different speeds in all the ethernet ports and the wifi is constantly dropping in speed and connection. Most of this has happened after we renewed our contract 18 months ago and moved up to m200.
Are any of the newer hubs any better? Talk on the web suggests not.
Is the only fix to use modem mode with a second router?
on 15-07-2022 14:12
on 15-07-2022 14:18
Thanks John.
Seems buying my own router is indeed the way to go if I stay with Virgin.
Got nowhere with the whatsapp talk and have given the 30 days notice.
on 17-07-2022 15:08
Hey there @catteeclan, thanks for reaching out to us.
I'm sorry to hear about the Wi-Fi speeds dropping down, and also with the package price.
I will look in to this for you and see if I can find a cheaper price - although there are no guarantees that it will be near the 'New Customer Offers' that you may have had when joining us.
I will also look in the speed issue that is affecting your hub. I will send you a private message - watch out for the purple envelope.
Kind regards.
on 23-07-2022 08:29
I gave a months noticed but borrowed a pair of TPlink decos with the not so superhub3 in modem mode. The difference is very noticeable with a good signal all around my house other than the tele in one bedroom, 3 brick walls to get through. No having to sign out and in again.
I have seen and read lots of this on this forum and other sites but thanks to Johns advise it gave me the push to sort it.
I think this is the norm but acceptable for most households but we have quite a few devices running which I think highlighted the problem with these hubs.
On another note I wouldn't have rejoined virgin if they wouldn't at least match the new customer price and I have now signed up for another 18 months.
on 25-07-2022 09:14
Hey there @catteeclan, thanks for reaching out to us.
I'm sorry to hear about the original troubles of the Wi-Fi you had faced, but I am happy to hear you have been able to make amendments to get this sorted 🙂
I am also glad to hear you've found a contract that suits you best.
As always, reach out to us here if you ever need anything.
Kind regards.