on 06-12-2021 17:57
Hi ,
My BB drops out every night .....
Happens from 7pm to 11pm at anytime I between...
Been happening for about 6 weeks now ( getting frustrated now ) , it'll happen for 1min upto 33 mins any time it wants to .. I have tried the self test , off/on , even ringing VM they tested all comes back Nothing wrong ....
But it still happens .. rang VM again , they tested all fine ... the bloke whom I was speaking to said ring when it happens and put phone down on me ....
An appointment was made for an engineer to visit .... but our street went down engicame and the BB was restored , then almost everyone's went down few days back ...
VM said engineer fixed the problem ( everyone's problem ) ...
Mine still doing as above ... engineer was due Friday week last but never turned up ... rang VM he said engineer fixed it the other and appointment was cancelled... I explained to him its still happening ... he tested and said nothing wrong .... was very rude to me and hung up ...
Getting tired of this now ...
Anyone no what's wrong THANK YOU
P.s. sorry on the rant
Answered! Go to Answer
06-12-2021 18:53 - edited 06-12-2021 18:54
See this...
_____________________
Are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection related?
What Hub model is it and what are the various Hub lights showing/doing when this happens?
Also...set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK
https://www.thinkbroadband.com/broadband/monitoring/quality
06-12-2021 18:53 - edited 06-12-2021 18:54
See this...
_____________________
Are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection related?
What Hub model is it and what are the various Hub lights showing/doing when this happens?
Also...set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK
https://www.thinkbroadband.com/broadband/monitoring/quality
on 06-12-2021 19:10
Hi , thank you for your fast reply .
Sorry I missed it out , happens to hardwired items as well all at the same time
Thanks Aurko
on 06-12-2021 19:21
on 06-12-2021 19:27
Thank you ... I'll have an attempt at tomorrow ( Tuesday) and let you no how I've done .
Thanks Aurko 😊
on 07-12-2021 12:37
Hi , tried to access as you described and it asked for my routers password .... keyed it in and said my password is incorrect .... so now stuck
on 07-12-2021 12:41
on 07-12-2021 12:58
Hub 3.0
on 07-12-2021 13:42
on 07-12-2021 14:09
How do I know my details on the network log or any other ones
It does say incorrect password that was me