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Automatic Compensation

On our wavelength

On the 4th and 5th Nov, we were without Broadband, TV and Phone due to fault reference F010240609. I have just looked at my November bill and expected to see credit for automatic compensation. 
There is no such credit so what must I do to receive compensation? 


Very Insightful Person
Very Insightful Person
Was it off completely for a full 48 hours?

See this....


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On 250Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

No, it was approx 36 hours. I did see the article you sent, but I read it as I would receive £8.40, 2 days after registering the loss of service, which seems to be a misunderstanding on my part 🙁