We are having problems with our iOS devices, iphone and ipads. The device (iphone or ipad) shows that it has connected to the correct home wifi with a strong signal but there is no internet connectivity, pages fail to load and uploads fail. This failure is confirmed by doing a speedtest, which fails. Switching the wifi off and on on the device again clears the problem. We know the internet is getting to the hub as it is working on another devices at the same time. We think that the problem is worse when the device has been used on a different wifi, a cafe or another residence. The auto join works when connecting to other wifi. So the problem is with our Virgin Media super Hub and the problem only seems to have occurred since this was upgraded to a Hub 3. I have tried resetting the hub and the devices have been powered down and software is up to date. I would ask VM for help but I have little or no confidence in their technical support. Any ideas?
As I read your words above, auto-join does seem to work - just that there is no Internet reported by the iOS device. I’ve never had that at home, but in other locations that I’ve been to before, e.g. M&S, I’ve seen this. Like you, switching WiFi off and on on the iOS device has resolved the matter. Once, I had to power off/on my device.
These issues are real buggers to pinpoint. When this happens, it would be useful if you could go into the Hub’s GUI and note what the Hub says are connected devices. That would be a starting point. Also note what it says when you clear the connection with WiFi off/on.
Btw, one of the reasons that I’m in modem mode with my own router is that I’m guaranteed not to have to worry about the Hub!
Seph - ( DEFROCKED - My advice is at your risk)