our bill is going up £20 a month yet we have to reboot the Router twice a day just to get weak Internet in the house. both the TV boxes are continually buffering..every time I phone you you fix it for about 20 mins, have complained was told it might be an outage…an outage will maybe cause it once or twice..this is ongoing and has been for 2 yrs(minimum) and your whole fault reporting system is horrendous/impossible to the point you have to lie to get past the automated messages and speak to a human being, half the time I’ve given up and just lived with our atrocious service
been with these from days of Telewest and NTL, never any issues then..it seems a technology has advanced.. Virgin has just concentrated on upping the bills and filed customer service in the ‘ignore’ cupboard
im seeing full house packages for new customers at half the new price we will be paying .. we don’t even have the full house .. lovely gesture for loyal customers 👍💩
