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Drewgorms
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Arrow flashing green on Super Hub 2ac

This issue is happening more and more frequently but today is the first time the issue hasn’t been fixed by unplugging the hub for a minute or so. I’ve checked the service status which is fine and run a test through MyVirginMedia which said my equipment is off... it definitely is not. I can connect to the network via WiFi but there is just no internet connection.

My bill goes up every year and the service gets worse every year. Can someone please help with this issue as my partner and myself require the network to be up to make a living and don’t want to go through the hassle of finding a more reliable ISP.

Thanks in advance

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Tudor
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Re: Arrow flashing green on Super Hub 2ac

Phone customer services and report your fault. They are the first point of contact, VM staff can take many days to get to your post. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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