Menu
Reply
Highlighted
  • 21
  • 0
  • 0
slinkydonkey
Tuning in
151 Views
Message 1 of 6
Flag for a moderator

Around my Dad's house getting 300 + ms response to pings and getting 5MB download on speedtest

Around my Dad's house getting 300 + ms response to pings and getting 5MB download on speedtest

 

Reply from 216.58.206.99: bytes=32 time=320ms TTL=51
Reply from 216.58.206.99: bytes=32 time=309ms TTL=51
Reply from 216.58.206.99: bytes=32 time=314ms TTL=51
Reply from 216.58.206.99: bytes=32 time=310ms TTL=51
Reply from 216.58.206.99: bytes=32 time=307ms TTL=51
Reply from 216.58.206.99: bytes=32 time=337ms TTL=51
Reply from 216.58.206.99: bytes=32 time=314ms TTL=51
Reply from 216.58.206.99: bytes=32 time=312ms TTL=51
Reply from 216.58.206.99: bytes=32 time=319ms TTL=51
Reply from 216.58.206.99: bytes=32 time=307ms TTL=51
Reply from 216.58.206.99: bytes=32 time=319ms TTL=51
Reply from 216.58.206.99: bytes=32 time=315ms TTL=51
Reply from 216.58.206.99: bytes=32 time=307ms TTL=51
Reply from 216.58.206.99: bytes=32 time=312ms TTL=51
Reply from 216.58.206.99: bytes=32 time=324ms TTL=51
Reply from 216.58.206.99: bytes=32 time=316ms TTL=51
Reply from 216.58.206.99: bytes=32 time=306ms TTL=51
Reply from 216.58.206.99: bytes=32 time=306ms TTL=51
Reply from 216.58.206.99: bytes=32 time=313ms TTL=51
Reply from 216.58.206.99: bytes=32 time=311ms TTL=51

 

Can someone IM me so they can check what is going on?

0 Kudos
Reply
  • 22.68K
  • 890
  • 3.32K
Superuser
Superuser
140 Views
Message 2 of 6
Flag for a moderator

Re: Around my Dad's house getting 300 + ms response to pings and getting 5MB download on speedtest

can you also post a tracert to bbc.co.uk and post the modem stats from the superhub
0 Kudos
Reply
  • 21
  • 0
  • 0
slinkydonkey
Tuning in
128 Views
Message 3 of 6
Flag for a moderator

Re: Around my Dad's house getting 300 + ms response to pings and getting 5MB download on speedtest

Reply from 212.58.246.55: bytes=32 time=314ms TTL=53
Reply from 212.58.246.55: bytes=32 time=333ms TTL=53
Reply from 212.58.246.55: bytes=32 time=346ms TTL=53
Reply from 212.58.246.55: bytes=32 time=329ms TTL=53
Reply from 212.58.246.55: bytes=32 time=329ms TTL=53
Reply from 212.58.246.55: bytes=32 time=332ms TTL=53
Reply from 212.58.246.55: bytes=32 time=324ms TTL=53
Reply from 212.58.246.55: bytes=32 time=308ms TTL=53
Reply from 212.58.246.55: bytes=32 time=349ms TTL=53
Reply from 212.58.246.55: bytes=32 time=310ms TTL=53
Reply from 212.58.246.55: bytes=32 time=313ms TTL=53
Reply from 212.58.246.55: bytes=32 time=324ms TTL=53
Reply from 212.58.246.55: bytes=32 time=318ms TTL=53
Reply from 212.58.246.55: bytes=32 time=312ms TTL=53
Reply from 212.58.246.55: bytes=32 time=311ms TTL=53
Reply from 212.58.246.55: bytes=32 time=317ms TTL=53
Reply from 212.58.246.55: bytes=32 time=333ms TTL=53
Reply from 212.58.246.55: bytes=32 time=319ms TTL=53
Reply from 212.58.246.55: bytes=32 time=316ms TTL=53

 

 

laptop is plugged into ethernet cable not Wifi 

Not sure what you mean by modem settings the superhub is very basic:

 

   0day 00h:08m:46s
Session Data Downloaded   9 MB
Session Data Uploaded   221 MB
 
I have been on the phone to VM for an hour now !! 
Area is GU52 (Church Crookham)
0 Kudos
Reply
  • 11.83K
  • 355
  • 714
Forum Team
Forum Team
180 Views
Message 4 of 6
Flag for a moderator
Helpful Answer

Re: Around my Dad's house getting 300 + ms response to pings and getting 5MB download on speedtest

Hey slinkydonkey,

Thanks for your post Smiley Happy

Sorry for the high ping and slow speeds, I know it's frustrating. I don't see any obvious faults when I test your equipment. Can you test again this time with your Hub in Modem Mode and post back to us with your results.

Thanks for your patience,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 21
  • 0
  • 0
slinkydonkey
Tuning in
91 Views
Message 5 of 6
Flag for a moderator

Re: Around my Dad's house getting 300 + ms response to pings and getting 5MB download on speedtest

The issue has been resolved now a Engineer came out to fix it he was very helpful thanks.

0 Kudos
Reply
  • 7.61K
  • 204
  • 484
Forum Team
Forum Team
62 Views
Message 6 of 6
Flag for a moderator

Re: Around my Dad's house getting 300 + ms response to pings and getting 5MB download on speedtest

Sorry to hear about this slinkydonkey, 

 

Great to hear that this has since been sorted and thank you for updating the thread. 

 

Let us know if we can assist with anything further, 

 

Nat_J


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply