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Area 31 WiFi issues

steveg440
Tuning in

In the last 3 weeks or so WiFi in this area has been awful. I wonder if recent work has caused an issue? Problem is everyone thinks issue is unique to them. It isn't. Virgin likely to lose a lot of customers with Hey Broadband marketing strongly in the area.

13 REPLIES 13

Hayley_S
Forum Team (Retired)
Forum Team (Retired)

Hello @steveg400,

 

No problem 🙂 Thank you for the update.

 

Let us know how you get on and if you require an engineer.

 

Many thanks,

Hayley
Forum Team



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I have now installed my new Hub 3. All issues resolved. What I really don’t understand is why, as a long standing customer, I wasn’t upgraded automatically. After 20 years with Virgin I very nearly moved to a new provider as I was getting so frustrated with the WiFi issue.

Hi @steveg440 thanks for getting back to us and confirming you have had a resolution.

I am sorry that your account was overlooked for an automatic upgrade.  I will feed this back on your behalf.  I am also sorry for any inconvenience the WiFi issue may have been causing you.  I hope the hub 3 is continuing to resolve the issue you had. Remember if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.

Regards


Lee_R

Many thanks.