Sorry to say this COYS61 but the fix time for this has now been changed to 09/10 @ 12:00.
I apologise for any inconvenience that this continues to cause you but I hope this can be fixed sooner than that time.
You will be entitled to compensation for total loss of service via the automatic compensation scheme, I know that you would rather have your broadband but you will be getting compensation for the inconvenience that this has caused to you.
Thanks, I have already received a discount from my next bill. And it is causing me huge inconvenience.
My issue is that this is a persistent problem that has been going on for months without a fix in sight. I am now having to buy a separate 4G router and SIM to do what your service can't, and supply me with the internet I pay for.
I need the internet to work from home. Your problems are costing me more than just a bit of inconvenience in not being able to log into facebook.
I've been having this problem since I signed up with Virgin in June.
After numerous push backs of the fix date, I was told it was fixed on 4/10/19. Then on 7/10/19 I had a text to say it wasn't fixed and would be fixed today. Now I've just had a text to say it's been pushed back to 17/10/19.
I've been promised money off my bill but haven't had this yet, or even confirmation of what the discount will be. Just an assurance that this would be worked out by a different department.
I asked to make a complaint and was told complaints would phone me within 48 hours, and over a week later I'm still waiting.