Those links are useless, they all just go to 220.127.116.11 which is your hub and also anyone else’s who try to open them. The one downstream of -11.7 that I can see is way out of spec. You probably need a technician visit to correct. Call customer services.
Tudor There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
Very sorry to understand that you are having some further issues with your broadband and this is not showing on the service status page.
When I have checked this for you, we can see that you are impacted by some intermittent services - this is not impacting everyone in the area and as such this would not show on the Service Status page.
The reference number for this issue is F007371612. It was initially raised on 16th September and at the time of writing the estimated fix date is showing to be 7th October.
Please do feel free to pop back anytime quoting the reference number provided and any of our team can check for updates on the issue for you.
Why is it still not showing as a fault on the service checker?
And this has been going on since I signed up, only getting worse last couple of weeks. It will happen again because it'smmore that just in intermittent problem isn't it. Your service is unusable in this condition.
What are the plans to rectify this or further compensate me and other users in this area?
As well as trying the “check service,” weblink at the top of this forum board, there is also a Service Status number 0800 561 0061 which usually tells you of local issues, down to postcode level (that might even not yet be listed on the Service Status web page) that may give you more info. Try that number
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.