Area 21 - stuttering?

[llanero]

subsantial packets loss

Hi, called 0800 561 0061, no issues reported. Broadband appears to be very unstable though.

[jbrennand]

Are you in normal router mode on the SH2 - or have you got your own router? What is connected to the SH2 on ethernet cables?

TB put the "sawtooth" effect on a BQM (yours shows that) down to issues with the router.

That said - I have a SH2 and there are "always" some RS errors (it's a "feature"!) - however that number of them on channels 1/2/3 is too high. In case they are "historical" can you reset them all to 0 and check whether they start accumulating over the next few hours.

[Laurie_C]

Hi llanero,

Thanks for getting in touch, and welcome back to the Community Forum. I'd be more than happy to look into this for you. I'll just need to confirm a few details via Private Message. Please look out for a purple envelope in the top right corner of your screen!

Kind regards,

Laurie

[llanero]

Normal mode - I'm not too sure to reset all RS errors yet unless instructed by someone from VM. Thanks for replying

[jbrennand]

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@llanero wrote:

I'm not too sure to reset all RS errors yet unless instructed by someone from VM. Thanks for replying

---

Click the two buttons that say "Reset Counter" 😎

[llanero]

so you work for VM then? otherwise thank you for taking the time to reply and provide such good advice.

[llanero]

09/08/2021	14:55:01 GMT	84000500	SYNC Timing Synchronization failure - Loss of Sync
09/08/2021	14:55:01 GMT	84000500	SYNC Timing Synchronization failure - Loss of Sync
09/08/2021	14:55:01 GMT	84000500	SYNC Timing Synchronization failure - Loss of Sync
09/08/2021	14:55:01 GMT	84000500	SYNC Timing Synchronization failure - Loss of Sync
09/08/2021	14:55:01 GMT	84000500	SYNC Timing Synchronization failure - Loss of Sync
09/08/2021	14:55:01 GMT	84000500	SYNC Timing Synchronization failure - Loss of Sync
09/08/2021	14:55:01 GMT	84000500	SYNC Timing Synchronization failure - Loss of Sync
09/08/2021	14:55:01 GMT	84000500	SYNC Timing Synchronization failure - Loss of Sync
09/08/2021	14:55:01 GMT	84000500	SYNC Timing Synchronization failure - Loss of Sync
09/08/2021	14:55:01 GMT	84000500	SYNC Timing Synchronization failure - Loss of Sync
09/08/2021	14:55:01 GMT	84000500	SYNC Timing Synchronization failure - Loss of Sync

The above is just an extract of the whole table

[jbrennand]

Nope - its in my Sig 🙂

Laurie_C however does - they have PM'd you.... you are in good hands now 🙂

[llanero]

good thanks jbrennand 😉 

on a point of precision I can't find the reset RS buttons, there is something that reads "To reset the Pre and Post RS error counts please use the Downstream screen under the router status screen available from the login page"

Can't find anything useful to access from the login page, except to enter the password to log into the router

[jbrennand]

That makes sense. You DONT log/sign in - you click the "Router Status" icon at the top right of the first login page - then navigate to the Downstream page.

[llanero]

Reset and a few secs later... DS-1 in deep trouble