Are WiFi pods like unicorn teeth!?

[Ronnie75]

Still waiting for my WiFi pod. Did everything as suggested. Scanned house and one bedroom less than 5mbps. 

Couldn't find anywhere to order WiFi pod. Went on live chat and finally got through to a human who assured me they had ordered a WiFi pod. 1 month later and nothing has arrived. 

Do they even exist??

I've got a angry teenager with a little or no connection to his Xbox

How do I get my WiFi pod please????

[grumpywurzel · Accepted solution]

When you ring up, make sure they confirm the order or you have to wait for an admin to see this thread and get it ordered for you

[newapollo]

Hi @Ronnie75 

Sorry to see you are having problems ordering the wifi boosters.  The Connect app can be a little awkard to use, especially when ordering wifi pods. 

The info below is a copy paste of the steps provided by @John_GS  (Forum Team) in how to order them when using the Connect app.

• Tap Start the scan 
• Then Start the scan again 
• While connect to WiFi, Tap I’m ready 
• Wait 2 mintues for Scan 
• Scan complete, Tap continue 
• Tap Add a room, Tap the room you're in 
• Start the Scan (do this in every room) 
• Scan complete 
• Tap Optimise WiFi now if an option 
• If so, Tap Optimise 
• Optimisation complete, Tap Rescan room,  Tap Start Scan 
• Tap Order a WiFi Booster if an option

If that doesn't work you can call  0800 064 3850 to order the first one 

[Paulina_Z]

Hi @Ronnie75,

Welcome to our Community Forums! Thank you for your first post and sorry that you've not received your WiFi Pod! I do apologise about this.

Have you taken a look at our Connect App to see if you're able to order a WiFi Pod through there? If you're not able to order the WiFi Pod through the app, please give our dedicated team a call on 0800 064 3850 as @newapollo advised.

Let us know how you're getting on and if you need any further help or assistance. We're here to help. 😊

Thank you!