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Apps not working

Couchd
Joining in

I’ve not been able to access Apps for 5 days now. I have internet tho, please help. I’ve reset , I’ve unplugged everything, disconnected and reconnected xxx

3 REPLIES 3

japitts
Very Insightful Person
Very Insightful Person

What device are you using to get these apps? Do other internet functions work on this same device - web browsing, for instance?

When you say "you have internet" - is this on other devices connected to the same router?

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Are you talking about TiVo apps like iPlayer etc?



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Kath_F
Forum Team
Forum Team

Hi Couchd, 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community. 

I'm sorry to hear that you are having an issue. In order to help, we would need a little more information from you.

  • When you say apps, are you referring to the Apps on your TV set top box or a device such as a phone/tablet? 
  • If on the set top box, is it all apps or any specific one?
  • If on a device, which app is it that you're trying to access?
  • When trying to load the app, what happens?

Pop back and let us know so we can help you further with this. 

Thanks,

 

 

Kath_F
Forum Team

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