Hello! I have been having trouble with scheduling an appointment for my broadband. I was supposed to have an appointment on the 16th of June. Beforehand, the pre-installation team came to do the work, but were turned away by my Mother. Before I could get a chance to talk to them, they were already gone. I thought that maybe the work was already done, so I called Virgin Media and they said that it was indeed “done”. Once the 16th actually came, the engineers came to the house and said that the work was not done. Now we have been left without internet for a couple of days now and I’ve called Virgin media countless times to get a solution, but they’ve either hung up on me, or just left me hanging on the line. When I finally managed to get through to someone they rescheduled my appointment to the 20th of July and I can not wait that long to get the broadband, especially since there are people that work from home within the house. I’ve just been exhausted and frustrated. We’ve should’ve had everything installed by now, but it looks like we’ll have to go a month without it. Is there any way to change the appointment date?
