Apparently fast but terrible download

[Brack2986]

Running tv wired straight from the router.  BT sport keeps stopping and giving me an internet speed problem.  However, running a speed test on my phone gives 300mb.  Downloads terribly slow.   Lots of dropped packets.   Latency very variable.   Already given up on the VM router and use a TP mesh for wireless.   Now seems like something is wrong with the actual download.   Wish I’d never left BT and awful customer service line.   Sorry but just not good enough.   

[jbrennand]

Need a bit more clarification.

BT Sport - wired straight from the TV to the router? Is that via a VM TV box - which one?

What TP Mesh system is it and do you have the Hub in modem mode ?

It may just need setting up differently.

[John_GS]

Hi @Brack2986 

Thanks for posting and welcome to the community.

Apologies for the broadband issues. You need a tech as one of the upstream channels has an issue.

I'll send you a PM now to get this booked in.

Best wishes.