on 01-07-2021 12:46
I have had VM HBB for ages and the app has been fine however this morning I had the below error message, I have deleted and reinstalled the app now it cannot find my hub!
on 01-07-2021 12:55
on 04-07-2021 10:39
Hello @Gavman999.
Welcome back to the community page, thank you for posting on here.
I am sorry to see that the app is unable to locate your Hub.
Please can you try rebooting your Hub and log out and back into the app? Let me know how this goes.
Many thanks,
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on 04-07-2021 15:39
Good afternoon Hayley
I have done this however I am still getting the same error message
on 04-07-2021 15:45
Thank you for coming back to me @Gavman999.
Please can you tell me if this is the connect app?
Thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 04-07-2021 15:52
Yes it is
on 04-07-2021 15:58
Thank you for confirming this @Gavman999.
Can you please try this link here, it should give you all the tips possible to try and get this working.
Let me know how it goes.
New around here? To find out more about the Community check out our Getting Started guide
on 04-07-2021 16:02
There have been problems reported on the board with the app on Android phones. Rumour has it a fix is in the pipeline.
on 04-07-2021 16:23
Thanks for that unfortunately I am using an iPhone 🤷🏼♂️
on 04-07-2021 16:26
Unfortunately you might have sent me the wrong link as when I click onto this it tells me everything I can do with my app once it is connected however as you know I cannot connect my app and there is no help or guidance to help you get connected.