App issue

[Gavman999]

I have had VM HBB for ages and the app has been fine however this morning I had the below error message, I have deleted and reinstalled the app now it cannot find my hub!

 

 

[lotharmat]

Quite a few people have solve this by uninstalling and reinstalling the app.

It would appear that you are not one of them! - Hang tight for VM Staff to pick this up!

[Hayley_S]

Hello @Gavman999.

Welcome back to the community page, thank you for posting on here.

I am sorry to see that the app is unable to locate your Hub.

Please can you try rebooting your Hub and log out and back into the app? Let me know how this goes.

Many thanks,

[Gavman999]

Good afternoon Hayley

I have done this however I am still getting the same error message

[Hayley_S]

Thank you for coming back to me @Gavman999.

Please can you tell me if this is the connect app? 

Thanks,

[Gavman999]

Yes it is 

[Hayley_S]

Thank you for confirming this @Gavman999.

Can you please try this link here, it should give you all the tips possible to try and get this working.

Let me know how it goes. 

[Tudor]

There have been problems reported on the board with the app on Android phones. Rumour has it a fix is in the pipeline. 

[Gavman999]

Thanks for that unfortunately I am using an iPhone 🤷🏼‍♂️

[Gavman999]

Unfortunately you might have sent me the wrong link as when I click onto this it tells me everything I can do with my app once it is connected however as you know I cannot connect my app and there is no help or guidance to help you get connected.