App - access to home broadband

[WarrenKelsall]

Hi

The virgin media connect app used to work fine, but now when I login it says “I don’t have access at home broadband. My account is not set up to Use home broadband” 

 

Any ideas how I resolve this 

TIA

Warren 

[Martin_N]

Hi WarrenKelsall,

Thank you for your post and welcome to the community. 

I'm very sorry to see the issues you're having with the connect app. 

I would recommend checking out this link to see if this can help: https://www.virginmedia.com/help/virgin-media-connect-app-hub-connection-issues

^Martin

[TimH255]

Hi,

I'm having the exact same issue. I've followed the link in the above post and confirmed I am connected to the network and not the hotspot, but it doesn't suggest what to do next.

It used to work fine, so I'm guessing it's a recent update that had changed something.

Any solutions? 

[Lee_R]

Hi @TimH255 thanks for posting and welcome back to our community.

I am sorry to hear you're having issues logging into the connect app.  Can you please expand on the issues that have led to you requiring the connect app?

Regards

Lee_R