on 15-07-2022 15:34
As above, I have the 1 Gig hub (whatever it's called) arriving fairly soon so I guess I'll be installing it myself so is there anything specific I'll need to do?
Answered! Go to Answer
on 15-07-2022 15:39
No, it "should" all work pretty seamlessly.
However if the new Hub does not connect, it may not have been registered on the system. In this case, call the equipment activation number they may be able to help. It's 0800 953 9500 and you will need the Hub serial number/MAC address from the barcode sticker, and your account number.
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on 15-07-2022 15:39
No, it "should" all work pretty seamlessly.
However if the new Hub does not connect, it may not have been registered on the system. In this case, call the equipment activation number they may be able to help. It's 0800 953 9500 and you will need the Hub serial number/MAC address from the barcode sticker, and your account number.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 15-07-2022 15:45
Perfect thank you 🤞🏻
on 15-07-2022 19:17
One thing you could also do is to go into the settings and rename the VMyyyyyy SID to the name of the SID on your old hub, like VMxxxxxx, this save changing the settings in all your WiFi devices.
15-07-2022 19:19 - edited 15-07-2022 19:20
Yes I would have done that anyway but yes thanks for mentioning 👍🏻
on 18-07-2022 08:09
Hey there @Ripp, thanks for reaching out to us.
I'm happy to hear about your recent upgrade!
The hub 4 itself will come with an install guide / pack which will tell you what to do.
In my case when I upgraded my services, all I had to do was swap out the Hub 3 for the Hub 4 (connecting the coaxial lead in), plugged in the power brick, turned the hub on and it spent the first 30 minutes doing its own updates, after that the service was ready for use, really quick and simple if you ask me.
Let us know if you have any more questions.
Kind regards.
on 18-07-2022 08:26
That's good to hear, thanks.
on 20-07-2022 08:53
You're welcome Ripp.
^Martin