Anyone else in the B15 area lost their service?

[unhappyuser2804]

No Wi-Fi or tv service since about 10:30PM in B15. Is anyone else having problems? Service status says problem should be fixed by 4PM tomorrow. Do VM technicians work overnight or does fault fixing only occur during office hours? I hope so because we are charged for a 24 hour service.

[Tudor]

You are not "charged for a 24 hour service" you are charged for a broadband service with no SLA, fixes are best endeavours. If you want a guaranteed service with an SLA you need to pay for a business connection".

[Steven_L]

Hey @unhappyuser2804,

Welcome back to the community and thanks for taking the time to post.
I'm really sorry to hear of the issues with your services over the weekend, I can see that the fault in your area has now been resolved.

Are you still having issues or are your services working as they should be?

Regards,

Steven_L

[unhappyuser2804]

Working fine now - Thanks for getting in touch to check.

[Ashleigh_C]

Thank you so much for letting us know and that is great to hear @unhappyuser2804 

Please do pop back to the forums should you ever need help in the future and we will always do all we can to assist.