Any update from Virgin on connectivity issues with android devices for HUB 5?

[Kailesh]

I've recently moved from Hub 3 to Hub 5 and now find my Bose soundbars will connect via wifi. Been advised on this forum I need to purchase a router and turn hub into modem or all for my old hub 3 back. I find this unacceptable from Virgin that I need to spend money on a additional router! Can Virgin please provide a update on what plans they have to resolve this as surely other customers are having issues with other devices too!

[jbrennand]

Might be worth trying this....
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If you haven't done this already - try it first - it helps sort some Hub3/4/5 wifi issues for some devices.
Go into the Hub’s settings. Type in  http://192.168.0.1  into your web browser’s url box and login with settings password on the Hub's base sticker (or your own if you changed it). Then in Advanced>wireless signal >smart wifi - tick the disable “channel optimisation” box or “Smart Wifi” box and save settings.  May be different pathways and wording on the 3 Hub types
Then, go to advanced>wireless signal>security, rename the 2.4 & 5 GHz network ssid's.  Just type over to change 'em to whatever you like and something that will differentiate them (e.g - Billybob2 & Billybob5) Try to avoid spaces and periods in the SSID names as they can cause issues with certain devices. Use the same password for simplicity,  Then, apply settings and restart the Hub.  Your 2 wifi networks will now be clearly separated - and you can then select the network you want each device to connect to… individually from the "available networks" list on each of your devices. 

Note all your wifi devices will need re-connecting to the new SSID's and passwords.
All things being equal, 5 GHz is always better/faster and subject to less congestion/interference (and is better for iDevice speeds than the 2.4 one - although the 2.4 one has the better "range" and will be needed when the 5 GHz drops out of range and some older/cheaper/dumber or “specialised” devices can only use this one. 

You should also use a wifi analyser App (or Airport Utility on iOS) to check which 2.4 channels are being heavily used around you and move yours to one of numbers 1,6,11 that is least so, but it wont help if there is other interference.
See if these changes help - you will lose any “seamless roaming” benefits but it may not matter and you can always change the settings back by doing a " pinhole factory reset " if you prefer the way it was - or it doesn’t help.

[Kailesh]

will give this a go and report back. I'm assuming I will not get a response from virgin themselves on this issue?

[jbrennand]

They do respond her but takes time - its primarily a Customer self-help forum.

To get VM input directly then you need to contact them by phone, text, whatsapp, FB etc

[Travis_M]

Hi @Kailesh

Thanks for posting on our community forum and a big warm welcome with this being your first post.

Sorry to hear about the issue with your Android device(s) - can you confirm if the steps provided by the very helpful JBrennand have helped at all?

Regards