Menu
Reply
TheColburnator
  • 4
  • 0
  • 0
Settling in
116 Views
Message 1 of 4
Flag for a moderator

Another (partial service (ds only)) issue

Hi all,

Recently joined back with Virgin after 18 months with Sky. Never had issues with Virgin before but the internet seems so much worse than what I was previously on... Read a few posts here already, so I'll post my downstream, upstream and log with the hope that someone has some idea...

 
Tags (1)
0 Kudos
Reply
TheColburnator
  • 4
  • 0
  • 0
Settling in
108 Views
Message 2 of 4
Flag for a moderator

Re: Another (partial service (ds only)) issue

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000044.8512064 qam1
23260000046.8512064 qam4
33940000047.3512064 qam3
44620000047.8512064 qam2

 

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0000
3ATDMA0000
4ATDMA0000
0 Kudos
Reply
TheColburnator
  • 4
  • 0
  • 0
Settling in
107 Views
Message 3 of 4
Flag for a moderator

Re: Another (partial service (ds only)) issue

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1402750000-2.937256 qam25
2202750000-0.235256 qam9
3218750000-0.724256 qam11
4234750000-437256 qam13
5242750000-1.537256 qam14
6250750000-2.436256 qam15
7258750000-3.437256 qam16
8266750000-337256 qam17
9274750000-3.937256 qam18
10282750000-2.237256 qam19
11290750000-2.237256 qam20
12298750000-537256 qam21
13306750000-1.737256 qam22
14314750000-237256 qam23
15322750000-4.238256 qam24
16410750000-437256 qam26
17418750000-338256 qam27
18426750000-4.238256 qam28
19434750000-338256 qam29
20442750000-3.538256 qam30
21450750000-4.737256 qam31
22458750000-3.738256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.641764
2Locked35.79234735814388
3Locked24.445095540146208566
4Locked37.3930943850
5Locked37.65399458114
6Locked36.65955195
7Locked37.3697202
8Locked37.6414155
9Locked37.6496135
10Locked37.635485
11Locked37.3439120
12Locked37.3759164
13Locked37.6567113
14Locked37.643751
15Locked38.643133
16Locked37.638951
17Locked38.640516
18Locked38.972313
19Locked38.6517011998
20Locked38.634925
21Locked37.638129
22Locked38.62730
0 Kudos
Reply
TheColburnator
  • 4
  • 0
  • 0
Settling in
106 Views
Message 4 of 4
Flag for a moderator

Re: Another (partial service (ds only)) issue

Network Log

Time Priority Description

01/02/2021 15:11:38Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 15:11:38Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 15:06:35Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 15:06:35Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 15:03:31Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 15:03:31Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 14:59:51Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 14:59:50Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 14:59:41Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 14:59:40Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 14:58:12Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 14:58:11Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 14:58:11Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 14:58:9Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 14:55:26Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 14:55:26Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 14:53:35Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 14:53:35Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 14:52:41Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 14:52:40Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
0 Kudos
Reply