Virgin Media Community

[TheColburnator]

Hi all,

Recently joined back with Virgin after 18 months with Sky. Never had issues with Virgin before but the internet seems so much worse than what I was previously on... Read a few posts here already, so I'll post my downstream, upstream and log with the hope that someone has some idea...

[TheColburnator]

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700000	44.8	5120	64 qam	1
2	32600000	46.8	5120	64 qam	4
3	39400000	47.3	5120	64 qam	3
4	46200000	47.8	5120	64 qam	2

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[TheColburnator]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	402750000	-2.9	37	256 qam	25
2	202750000	-0.2	35	256 qam	9
3	218750000	-0.7	24	256 qam	11
4	234750000	-4	37	256 qam	13
5	242750000	-1.5	37	256 qam	14
6	250750000	-2.4	36	256 qam	15
7	258750000	-3.4	37	256 qam	16
8	266750000	-3	37	256 qam	17
9	274750000	-3.9	37	256 qam	18
10	282750000	-2.2	37	256 qam	19
11	290750000	-2.2	37	256 qam	20
12	298750000	-5	37	256 qam	21
13	306750000	-1.7	37	256 qam	22
14	314750000	-2	37	256 qam	23
15	322750000	-4.2	38	256 qam	24
16	410750000	-4	37	256 qam	26
17	418750000	-3	38	256 qam	27
18	426750000	-4.2	38	256 qam	28
19	434750000	-3	38	256 qam	29
20	442750000	-3.5	38	256 qam	30
21	450750000	-4.7	37	256 qam	31
22	458750000	-3.7	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.6	417	64
2	Locked	35.7	92347358	14388
3	Locked	24.4	45095540	146208566
4	Locked	37.3	9309438	50
5	Locked	37.6	5399458	114
6	Locked	36.6	5955	195
7	Locked	37.3	697	202
8	Locked	37.6	414	155
9	Locked	37.6	496	135
10	Locked	37.6	354	85
11	Locked	37.3	439	120
12	Locked	37.3	759	164
13	Locked	37.6	567	113
14	Locked	37.6	437	51
15	Locked	38.6	431	33
16	Locked	37.6	389	51
17	Locked	38.6	405	16
18	Locked	38.9	723	13
19	Locked	38.6	5170	11998
20	Locked	38.6	349	25
21	Locked	37.6	381	29
22	Locked	38.6	273	0

[TheColburnator]

Network Log

Time Priority Description

01/02/2021 15:11:38	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 15:11:38	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 15:06:35	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 15:06:35	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 15:03:31	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 15:03:31	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 14:59:51	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 14:59:50	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 14:59:41	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 14:59:40	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 14:58:12	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 14:58:11	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 14:58:11	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 14:58:9	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 14:55:26	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 14:55:26	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 14:53:35	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 14:53:35	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 14:52:41	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 14:52:40	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;