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rocker1
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Android won't connect to wifi

I have an android phone & have being trying for months to connect to wifi.phoned virgin today & got nowhere fast on the phone for over 30mins going over the same thing trying to explain what the problem is .password on the back of hub not going through coming back as authication error. I have tried every possible way I don't have a laptop just my phone. I'm having to use mobile data & annoyed that I'm paying for a service I can't use - I've been with virgin for several years & will be leaving if I can't get it sorted...so fed up 

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Forum Team (Retired) Emma_E
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Re: Android won't connect to wifi

Hi rocker1, 

 

Many thanks for getting in touch, I am sorry to see you have been having trouble getting wireless devices to connect. 

 

It may help to try Resetting the hub

 

Make sure you copy the password from the back of the hub exactly as written when trying to log in. 

 

Let us know how you get on. 

 

Emma


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rocker1
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Re: Android won't connect to wifi

Many thanks for answering my query - just found it a little confusing but it's now sorted thank you 

Rocker1

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