on 21-02-2023 19:01
This is getting F***ing ridiculous. At least 3 to 4 times a moths during the last two years.
Answered! Go to Answer
on 21-02-2023 22:05
on 21-02-2023 22:05
on 24-02-2023 11:21
Hey jasineil2010, thank you for reaching out and I am sorry to see you are having some connection issues due to an area outage.
We understand how frustrating this are and we are sorry about this.
We don't also guarantee a fault free service unfortunately.
I can also see this outage has now ended, how have your services been? Thanks
Matt - Forum Team
New around here?
on 26-02-2023 06:58
I'm afraid the infomation your getting saying that the issue in my area is fixed. Is not true. The fact that you keep telling me this issue will be fixed is starting to get annoying as you seem to be incapable of rectifying it. I have mentioned to everyone I know to keep well away from virgin media as their service is Pathetic.
on 26-02-2023 07:05
Exactly how far up Virgin medias Ar*e are you with your " Why not use a service that is not working, By using their service checker that is I bet about as good as holding two plastic cups attached with string.
on 26-02-2023 14:15
on 26-02-2023 21:16
As soon as I get my IT university degree I'll get straight on it. WTH are you on about. ????????
on 26-02-2023 21:28
I have continuous messages on my phone saying "your network is unstable," All cables plugged in I have a Hub 3 which is a replacement for a hub 3 that virgin replaced. They want to send out an engineer but charge me so that's not gona happen.
on 01-03-2023 10:09
Hey jasineil2010, thank you for reaching out and I am sorry to hear this.
However with a tech they are free , in the below instances there would be a charge of £25:
• The customer is not present for the technician visit (aka a missed appointment) .
• The fault is due to customer's own equipment.
• The fault is due to damage caused by someone at the customer's premises which we were not aware of.
• The fault is due to theft, loss, or removal of equipment.
Please do let me know if you would like one booking in and I would be happy to do this. Thanks
Matt - Forum Team
New around here?
on 18-03-2023 15:26
Can you tell me. What part of the Hub / cable / and plug is the customers?