Am I eligible for a free Wi-Fi Pod?

[ajdoubleu777]

I'm currently an o2 and Virgin volt linked member, when I'm in my room, I hardly get any Wi-Fi, and have to use my mobile data. I used the Virgin Connect app last night and the results came back poor (see attached photos).

Am I eligible to claim a free Wi-Fi max pod?

 

[newapollo]

Hi @ajdoubleu777 

See the following page for details, including  how to order online via My Virgin Media or through the Connect app

https://www.virginmedia.com/wifi-max 

You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)

They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8  a month.

[ajdoubleu777]

Thanks for the info, I've just found out we're on the bigger bundle, so we'd have to pay the £8 a month extra it seems.

I'll see if there is any alternative way to try and get a signal in my room.

Thanks for your help.

[jbrennand · Accepted solution]

You are right... If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3). Extenders or boosters are not a good value solution.

The "best" way is to run an ethernet cable from the Hub to that room - is that do-able? If not a new wifi router might solve it - but a mesh would be a better option.

£30-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage.

[ajdoubleu777]

Thanks John.

My current bundle deal offer ends early in February. So I may even wait until then and get an upgraded internet package.

Thank you again for the information you replied with