All4 app geoblocked

[andrew_clare]

We use the All4 app on a daily basis. Suddenly, a couple of weeks ago when we tried to play anythint it said "geoblocked" or "forbidden".

The app works fine when you watch using mobile data on a phone but doesn't work when connected to Virgin WiFi, on any device, mobiles or TV.

I realise it sounds like a VPN issue but I dont use VPNs.

This doesn't appear to impact any other apps.

Any ideas?

[japitts]

What device are you using this app on?

Do any laptops connected via Ethernet, have the same problem?

[Anonymous]

Also see https://community.virginmedia.com/t5/Networking-and-WiFi/All4-geoblock/m-p/5037400#M480122

[andrew_clare]

I get the same issue on all devices - 3 different mobile phones and 2 different TVs.

The TVs are connected via ethernet

[Gareth_L]

Hello andrew_clare, 

Sorry to hear this is happening.

Can I just confirm.

You have no 3rd party router.

Does this happen on the Set Top Box.

Are you using a VPN?

Gareth_L

[andrew_clare]

I am not using a 3rd party router

I am not using a VPN

It happened suddenly. No changes were made to any settings or anything.

I don't have a set top box. I am watching All4 app on 3 different Samsung tvs and 3 different Samsung mobile phones. All have same issue 

[Matthew_ML]

Hey Andrew, thank you for reaching back out and confirming this.

Okay we aren't of any issues which could be affecting any customers on this. 

Okay so just to confirm these apps are not working on the TV through a smart TV? Thanks 

[andrew_clare]

That is correct. The app is not working on the TV through a smart TV or through an app on mobile phones

[BATCH007]

maybe it's an application error. did you try re installating the application 

[andrew_clare]

Yes, I have tried reinstalling the app. Still have the same issue