All Wifi Pods just stopped working

[col_1871]

Have 3 Wifi pods - all been working well for the last 4 months. Happily watching iPlayer last night and promptly lost all connectivity to the TV. Closest Wi-Fi pod was flashing green .... checked the other two and both doing the same thing. Left them for an hour .... fault remained

Have tried the following so far :

Powered off / on the Hub 3

Removed all pods and attempted to reintroduce 1 at a time - left each pod for 30 mins

Removed all pods and attempted to reintroduce all at the same time

Everything still flashing at me.

Will try a factory reset of the hub - but does anyone have any other suggestions ?

Thanks

[col_1871]

Completed the hub reset - pods still not coming on line.

[jbrennand]

Do you still have wifi and ethernet connectivity directly from the Hub?

If not - check for known network issues - try the “check service,”Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.

[col_1871]

Hi John,

Yes - full service from the hub both wired and wi-fi. Complex house so the pods are invaluable to some areas

[col_1871]

Fixed it!!

So for reference these pods seem to need an odd process to get them to resync - this is what worked for me:

1. Disconnect all pods

2. Factory reset Hub 3

3. Power OFF hub 3 - left for 5 mins - Power ON hub 3

4. Connect 1 pod close to the hub - connected after appx 10 mins. Then moved this out to its resident location. Took around 5 mins to then reconnect

5. Reconnect Second pod - as before took around 5 mins to connect

6. Reconnect Third pod

Seems to be important to power off/on hub after factory reset, and also to reintroduce the pods one at a time.

Happy days!

[Zak_M]

Really glad you have managed to resolve this @col_1871. 

Thank you so much for sharing your fix. 

Kind regards,

Zak_M

[col_1871]

So after last weeks ecstasy of getting pods back online and seemingly looking to have found the ‘golden et’ to reset this stuff - I’m sadly back to square one.

Got up this morning all three pods flashing green and nothing working. That’s fine I thought….I now know the reset process!

Sadly mistaken - have followed my supposed fool proof method at least four times today and not a single pod will come online. Have spent around 4 solid hours trying to get this kit back online but nothing works - they just sit there happily flashing at me.

Anyone have any other …..ahem fool proof routines to get these pods back online ?

Frustrating is a word that quickly springs to mind!

[Adduxi]

The pods need to be able to talk to each other, so the distance between them is crucial. If they are too far apart it will fail.  Make sure the 1st pod is talking to the hub. Pods need to be halfway between the hub and the black spot.  Personally I’d just get my own WiFi solution. 

[col_1871]

Thanks for the response Adduxi.

It's getting the initial Pod back online which is causing the issue - from previous experience I know once the first one is on the rest follow very simply.

In terms of using my own - I can see many people do. However, if Virgin are providing hardware to address an issue (free or not) then it should work. If it fails they should support it and get it working. As we all know ringing support seems to be a complete waste of time, so we have to resort to posting on this forum. (Although every now an then you will get a knowledgeable gem on the end of the phone).

Thing is for the 6 months that they have been wi-fi working coverage within the house has been remarkable - they just seem to be very susceptible to returning to a stable config should they be powered off / on (my experience anyways 😉 )

I shall keep trying during the course of the day 

[gary_dexter]

Are you actually paying for the pods?

£60 per year rental on some re-branded and butchered Plume pods is really not worth it.

If you’re not paying for them, cash, then you are with wasted time and effort.

Ditch them and get your own system and be done with it. Seriously.