I have had this problem for months now. I have phoned VM before and was told they would open an issue with the IT team but I have heard nothing since that call (a few weeks ago). It is astonishing that VM have not fixed this issue yet, a quick search one the forums gives loads of results.
Is there a way to talk to someone with technical knowledge? I don't want to have to call back the phone support and spend 30 minutes having someone tell me to clear my cookies.
Thanks for your patience whilst we looked in to this.
I have received news back today from the IT Team that they have manually disabled the DNS setting on your Hub. Can you please check on this and pop back to me to let me know if this is sorted for you now?
Yes, give the Hub a reboot and let me know if it still redirects to the search. If it does, can you please log in to your Hub and take a screenshot showing whether the setting is enabled or disabled for me.
Sorry to hear about this issue calumrobinson. Are you able to try disabling web-safe via your online account (if already disabled, enable then disable again) even if just temporarily to see if that helps you disable the Advanced Network Error Search? I remember encountering something similar before and this helping - if not we can try raising it with IT from here.