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chenks
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Advanced Network Error Search - still being used when disabled

i have this function disabled, and on the page it confirms it is disabled.
however, occasionally i will get it still kicking on when i mistype a website.

for example, when i was testing a URL (from another thread in here), mistyped www.whatschrome.org as www.whatchrome.org and i was presented with the Advanced Network Error Search screen offering possible search results.

so why is this kicking in when i specifically disabled it?

i use the hub3 in modem mode and my network does not use Virgin DNS - i use Google DNS network-wide.

capture1.JPGCapture2.JPG

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VMCopperUser
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Re: Advanced Network Error Search - still being used when disabled

I just went to the page, turned it on (It was turned off in the past), turned it off, then waited a few minutes and it seems to be working for me now.

I think it's tied to each VM IP, so any time there is an IP change you would need to opt-out again.

Seems strange that it does it even when your using a non-VM DNS server.

I would also expect it's something you cant turn off when logged into their public WiFi service.

 

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I do not work for VM, but I would. It is just a Job.

I would also make websites for them, because the job never seems to require the website to work.
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chenks
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Message 3 of 6
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Re: Advanced Network Error Search - still being used when disabled

my IP hasn't changed.
plus it only seemed to do it on that particular typo'd website.
i typed in other random wrong stuff and it correctly just went to google.
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chenks
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Message 4 of 6
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Re: Advanced Network Error Search - still being used when disabled

this is still kicking in even though i have it disabled.
it is now doing it on other typo'd sites.

i require this be completely and permanently disabled - input required from virgin staff.

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Forum Team
Forum Team
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Re: Advanced Network Error Search - still being used when disabled

Hi chenks,

No idea why this is failing for you but I'll be happy to help. I do have the option to disable it from here but need to clear security first. Please reply to my PM (purple envelope, top right) and I'll do what's needed. If that fails I shall probably need to get I.T. to intervene, but I'll look out for your reply and we'll take it from there Smiley Happy


Jen
Forum Team



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chenks
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Message 6 of 6
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Re: Advanced Network Error Search - still being used when disabled

just an update.
after it being disabled by virgin at their end, it is still kicking in when i type a specific website address wrong.
and that's with me not even using Virgin DNS.
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