the latter obviously. i have already stated this to the person that offered to manually disable the service at their end. it has already been mentioned in the main thread about this issue in the forum.
I am having exactly the same issue, it tells me it’s off when it clearly isn’t, I’ve spoken at length to VM and then onto ‘gadget support’ who want £60 to set up the vpn connection. I have a vpn connection, that’s not the problem, it’s the damn ANS that’s stopping me accessing my company server. Am getting nowhere fast and once again feel Virgin are just letting me down.
Apologies for the problems, I can see that ANES has been checked and reset this end.
Could you please reboot your Hub (if not done in the last day or two) let us know if it's still affecting browsing your end, if multiple devices are affected and if changing DNS helps.....if the error search is still in play I'll get it raised with IT.
Nope, still the same... Why doesn't switching it off, switch it off? It feels like Virgin don't really want you to switch it off.... Why, when you click no, I don't want to use it, isn't that respected? From the amount of threads about this, you would think Virgin would have some consideration and fix the issue. I guess there is complacency as they have a monopoly on the speed in the UK.
I work in video, so a pay a premium for high speed, nobody else can offer 350mb around here, and hardly anybody residentially in the country. The fastest I can get around here is about 68mb from other suppliers.