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chenks
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Message 11 of 27
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Re: Advanced Network Error Search - ANGRY!


@用心棒 wrote:

 

  • switching DNS provider (as already noted by you)

 


that makes no difference.
as previously mentioned, i've always used google DNS and it still kicked for me randomly.

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Very Insightful Person
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Message 12 of 27
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Re: Advanced Network Error Search - ANGRY!


@chenks wrote:

@用心棒 wrote:

that makes no difference.
as previously mentioned, i've always used google DNS and it still kicked for me randomly.


Which is more likely:

  • Google redirected a failed DNS query to Virgin Media's Advanced Network Error Search web page
  • the DNS query went via Virgin Media's DNS for some unknown reason

IMHO the latter; consider raising a new post for this issue.

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chenks
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Message 13 of 27
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Re: Advanced Network Error Search - ANGRY!

the latter obviously.
i have already stated this to the person that offered to manually disable the service at their end.
it has already been mentioned in the main thread about this issue in the forum.
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Kipper67
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Message 14 of 27
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Re: Advanced Network Error Search - ANGRY!

I am having exactly the same issue, it tells me it’s off when it clearly isn’t, I’ve spoken at length to VM and then onto ‘gadget support’ who want £60 to set up the vpn connection. I have a vpn connection, that’s not the problem, it’s the damn ANS that’s stopping me accessing my company server. Am getting nowhere fast and once again feel Virgin are just letting me down.

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Message 15 of 27
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Re: Advanced Network Error Search - ANGRY!

What error message do you see when trying to access your company's server?

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Moderator (Retired) Ralph_R
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Message 16 of 27
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Re: Advanced Network Error Search - ANGRY!

Hi hurricane500 (Mat),

Apologies for the problems, I can see that ANES has been checked and reset this end.

Could you please reboot your Hub (if not done in the last day or two) let us know if it's still affecting browsing your end, if multiple devices are affected and if changing DNS helps.....if the error search is still in play I'll get it raised with IT.

 

@ Kipper67...same as above please.

 

Many thanks

Ralph_R
Forum Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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hurricane500
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Message 17 of 27
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Re: Advanced Network Error Search - ANGRY!

Nope, still the same...   Why doesn't switching it off, switch it off? It feels like Virgin don't really want you to switch it off.... Why, when you click no, I don't want to use it, isn't that respected? From the amount of threads about this, you would think Virgin would have some consideration and fix the issue. I guess there is complacency as they have a monopoly on the speed in the UK.

I guess I'll just have to use a proxy.

M. 

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chenks
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Message 18 of 27
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Re: Advanced Network Error Search - ANGRY!


@hurricane500 wrote:

I guess there is complacency as they have a monopoly on the speed in the UK.


hardly a monopoly.
they don't cover anywhere near enough of the country to be a monopoly in anything/

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hurricane500
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Message 19 of 27
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Re: Advanced Network Error Search - ANGRY!

My text said, 'A monopoly on the speed'

I work in video, so a pay a premium for high speed, nobody else can offer 350mb around here, and hardly anybody residentially in the country. The fastest I can get around here is about 68mb from other suppliers.

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chenks
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Message 20 of 27
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Re: Advanced Network Error Search - ANGRY!

FTTPoD on the openreach network can offer speeds up to 300Mbps, but you'll pay a pretty penny for the installation - that product is available to both residential and business customers.
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