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iphone12
Tuning in

Since I moved home I can’t access any adult sites I get this message ERR_SSL_PROTOCOL_ERROR , I checked we safe setting is turned off ,how to fix this?

31 REPLIES 31

I’ve already done that it didn’t fix it and it’s only since I have moved address 

Anonymous
Not applicable

I've seen something similar to this before. Could you possibly have two VM logins with one still having child safe on? 

I don’t know but at my old address my MAC address was still activated so they had to switch it off and activate it at my new address for my internet to even work 

legacy1
Alessandro Volta

Be a Big boy and change your DNS on your device.😁

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On what my tv ? Pc ? Laptop ? And iphone12?  Didn’t work on iphone12 anyway it doesn’t save

legacy1
Alessandro Volta
get the app nextDNS or 1.1.1.1
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On my what all my devices? Why can’t Virgin just fix the problem?

Anonymous
Not applicable

The thread that doesn't know if it's coming or going. 

It’s crazy how there’s no fix for this and nobody seems bothered

Luke9
On our wavelength

It's clearly some sort of safesearch issue with your account as nobody else is having this issue, and you've said you've made sure it's off so you will only be able to sort it by putting the old chap on standby and contacting VM by yourself and asking the question.