on 16-11-2021 16:54
Good evening
I am currently on the ultimate oomph bundle and have 1 Wi-Fi pod, I have tried to live chat in and ring up (with no luck) to order a additional pod as I have relocated into a different room but I am currently having very low if no signal, I got told I wasn't eligible to order a second pod? Would really appreciate if I could order a second pod
Thank you
on 17-11-2021 12:49
I have read of this issue so you can call up and get them, what HUB are you using?
on 17-11-2021 12:51
Hub 3 at present
on 17-11-2021 13:40
@Stephillips96 wrote:Hub 3 at present
Should work with the Hub 3. Note however if you are not on the top tiers, you will be charged £5 pm. Best to buy your own wifi solution to keep, rather than rent something you will never own.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
17-11-2021 13:54 - edited 17-11-2021 13:55
Try and update to Volt and they are free for all, also I am pretty sure if the App backed up you had a black spot the POD is free for one of them at least.
I cannot say for sure as the App has not worked (does not support) since I got a HUB4 long ago.
17-11-2021 13:56 - edited 17-11-2021 13:57
Please do not double post. It really confuses people trying to help. Your previous thread already shows you have Pods and are looking for more.
Additional WIFI POD - Virgin Media Community - 4867779
Thanks
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 17-11-2021 14:00
Ohh greedy bugger!
on 17-11-2021 14:00
Yeah I'm on the top tier, well UO bundle, my 1st pod works well, just looking to add to it if possible
Sorry Adduxi, new around here..
on 19-11-2021 15:11
Hi Stephillips96,
Thanks for your post welcome to the forums. It's great having you on board with us in the Community.
I'm sorry to hear you've had an issue getting a second WiFi pod added to your account. We can certainly help with this. I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Thanks,
on 19-11-2021 15:17
Hi Kath
Thank you for replying, I have managed to get through and order a second pod which arrived today, looks like its connected first time round
Thank you anyway 🙂
on 21-11-2021 15:23
Hi Stephillips96
That's great news
We will let Kath know its all looking okay from your side
Gareth_L