on 23-03-2021 12:16
Hi, hoping someone can help me out.
I got an ASUS RT-AC85P and set it up with my Superhub 3 in modem mode and so far have been having issues with connectivity. The wifi speed is so much better than the Super Hub 3 along with a faster and easier to use control panel but it seems that the broadband signal cuts out around every 10 minutes. These cutouts happen both on wifi and wired connections but they do not effect the wired connection as bad as the wifi. I do not notice the cut-outs when playing games or browsing on my wired PC but i have automated bots running on a wired raspberry pi which report the cut-outs to me in the console. On wireless connections, the cut-outs happen and cause whatever content im looking at to buffer or not load for about 30secs-1 min at a time.
Have tried a pin-hole 60 second reset and restarted router etc. but cant seem to fix the issue. The super hub has had an issue with it resetting its network name and password randomly which is why I turned it to a modem and got a 3rd party router but now im facing these cut-outs.
Any help would be much appreciated!
(attached a screenshot of one of the bots a run reporting cut-outs)
on 23-03-2021 13:48
on 23-03-2021 15:55
Thanks for the info, gave it a go but unfortunately I've already had family members complain about the same issue, Youtube video just stops loading and buffers.
Ive ordered a replacement router as a backup so i can start eliminating factors if the issue doesnt get any better but im completely at a loss on what to do. Ive been a VM customer for a few years now and for some reason i always seem to have problems and Virgin have sent out about 7 routers in replacements because something has stopped working
on 23-03-2021 15:57
on 23-03-2021 17:43
I'd been looking into possible issues with the Super Hub 3 in modem mode and found a post you'd previously replied to midway through 2020 so i started a quality monitor not long before making this post
The red section is when i was following your setup instructions
on 23-03-2021 23:29
on 24-03-2021 00:02
Downstream:
Upstream:
Network Log:
on 25-03-2021 18:33
Thanks for your post and for reaching out to the Community Forums, chompy158
Sorry to hear that you have been having connection issues with your broadband. I have been running some remote diagnostics which has confirmed some errors with your connection. I have set up an engineer’s visit for you which you will be able to view from your online account here.
Cheers,
Corey C
31-03-2021 18:19 - edited 31-03-2021 18:37
Hi Corey,
Engineer came out and said he knew what the problem was, made some changes to our cables and showed me the difference in signal. Gave some time for the hub to settle etc and still seem to be having issues, i set up another monitor and this is the response. ill link the monitor and a screenshot of the past 24 hours for me. Any help would be great
https://www.thinkbroadband.com/broadband/monitoring/quality/share/ca0d76d9253e4331ccd6e4d282f35fd0f60de891
on 01-04-2021 16:12
Hi chompy158,
Thanks for getting back in touch. I'm sorry that you're still experiencing these problems.
I've had a look at your account and I can't see any issues from our end. Did our engineer give any indication of what he thought was causing this problem?
Thanks,