So I’ve been with virgin less than a month and this is the second time I’ve lost all the internet and tv, went down about 11.15pm is anyone else experiencing this? Really thinking wether to get them to cancel my contract, twice now within weeks is not acceptable especially this time of year when it’s needed for working from home :/
Please explain to everyone exactly what you're checking because I can tell you this situation is not resolved and far from it, and you wonder why people get infuriated with Virgin when you post absolute rubbish in response, if you could actually run tests you would see that the packet loss is chronic from N1 to n7 to e8 we have all the BQM's being posted daily, so I would advise not to post lies in the future, you sound like a character from the tv (computer says no) ridiculous, anyone reading this, don't waste your time listening to this one, she doesn't have a clue.
It’s near useless to just say area 15, it’s large and certainly not everyone is affected, I’m not and I’m in area 15. Far better to post the first part of your post code and the 1st digit of the second part. I’m in EN4 0.
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal
Same issue here -- been happening since Dec 21st early in the afternoon. Constant packet loss, ping spikes and disconnects, and all Virgin do is take you through the standard troubleshooting with no interest in actually helping. Even the forum moderators acknowledge it's an issue, but the service status still says that all is OK.