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Quinn
On our wavelength
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A few issues I would like to solve finally

Hi everyone,

I seem to have issues that have been bothering me for a while so I want to sort them all once and for all.

  1. Firstly it feels like at various points through the day my internet drops out, sometimes hardwired and wireless, sometimes just wireless. It can be a bit all over the place some days.
  2. Secondly some speed tests are giving me a low reading, some start high and drastically drop short of what is expected but other speed tests read fine.
  3. Thirdly, I have been trying to keep an eye on packet loss and I am potentially getting a lot. CMD test reads fine but some games give my packet loss icon.

Can anyone please advise, look at my data etc and suggest some ideas?

I am running the superhub 3 in modem mode, connected to a Linksys WRC3200ACM router and am on 350mb speeds,

kind regards,

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carnivalist
Superfast
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Message 2 of 20
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Re: A few issues I would like to solve finally

Good luck. I've had similar problems here - at the centre of the largest city in Western Europe - for months. My mother has had similar faults 200 miles away, albeit to a lesser degree. A number of people in various areas have reported the same thing on this board. It seems that Virgin's once excellent broadband has decided to make a passable tilt at copying Monty Python's Dead Parrot sketch.

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Quinn
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Re: A few issues I would like to solve finally

To be fair Virgin have been great for me and I have been with them for will over 12 years. 

Just these annoyances I want to try and solve, perhaps some settings in the modem/router settings or something minor that can be done just to improve it!

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chenks
Fibre optic
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Re: A few issues I would like to solve finally


@Quinn wrote:

Hi everyone,

I seem to have issues that have been bothering me for a while so I want to sort them all once and for all.

  1. Firstly it feels like at various points through the day my internet drops out, sometimes hardwired and wireless, sometimes just wireless. It can be a bit all over the place some days.
  2. Secondly some speed tests are giving me a low reading, some start high and drastically drop short of what is expected but other speed tests read fine.
  3. Thirdly, I have been trying to keep an eye on packet loss and I am potentially getting a lot. CMD test reads fine but some games give my packet loss icon.

Can anyone please advise, look at my data etc and suggest some ideas?

I am running the superhub 3 in modem mode, connected to a Linksys WRC3200ACM router and am on 350mb speeds,

kind regards,


point 1.
you says sometimes it's just dropping on WIFI (ie ethernet is fine) - that would tell you the issue is not with your virgin connection but with your linksys device, as that is the device controlling the WIFI.

i would be minded to advise you to remove the linksys from your network and rever the hub back to normal mode and then test. this will confirm if the issue is with the linksys or not.

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Quinn
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Re: A few issues I would like to solve finally

Sometimes it drops on both, ethernet goes all together as well. I understand what you are saying though, i am not going back to just the superhub 3 as it just isn't very good on it's own with coverage and speeds in my house and the Linksys WRC3200ACM is a £200 device.

With that said I have improved the wifi experience by changing a few settings within Linksys and it has mainly been the 5ghz band that has been problematic. So any advice on best/optimal settings for linksys would be great Smiley Happy

Also advice on the other 2 points too Smiley Happy

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chenks
Fibre optic
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Message 6 of 20
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Re: A few issues I would like to solve finally

but you say sometimes it's only WIFI - that means it's not the virgin connection that's the problem.

point 2 and 3 can be linked to point 1.
are you doing speedtets via WIFI ? you should only every do them via ethernet.
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Quinn
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Message 7 of 20
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Re: A few issues I would like to solve finally

Yes speedtests on ethernet wired PC.

They are very sporadic in readings, packet loss tests via ethernet PC too. Why would a bad wireless connection effect what happens on a hardwired ethernet PC?

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chenks
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Re: A few issues I would like to solve finally

well if the linksys had a fault affecting WIFI then you could extrapolate that the linksys could have other fault affectig general network connectivity.

i'm not saying the linksys is defintely the cause of the issue, but it could definitely be the cause of one of the points, and as such you can't rule it out of being the cause of all problems.

as i said, the only way you can rule it out is by removing it from the network and testing again.
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jbrennand
Wise owl
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Message 9 of 20
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Re: A few issues I would like to solve finally


@Quinn wrote:

They are very sporadic in readings, packet loss tests via ethernet PC too. Why would a bad wireless connection effect what happens on a hardwired ethernet PC?


Try this first then.  Check all your coax connections are in nice and "finger" tight at the Hub and wall box and at any splitters/attenuators/etc and that the internal wiring is ok with no kinking or chaffing (rabbit chews!).  Also check that all looks good with the outside cabling and wall box. 

If that’s all good post up your Hub/network connection details and someone will check to see if there is a problem there.  Go to http://192.168.0.1  (or http://192.168.100.1  - if in modem mode) in your browser [there is no need to login] and then click on the  “router status” icon at  top right - or the text at bottom middle - of first page up (depending on which hub you have) and then copy/paste 3 sets of data onto here - the downstream, upstream , &  network logs.  Don't worry about the formatting it can be easily read, but try to avoid using screen shots & don’t include personal data or mac addresses - blank them out.


--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes, Superhub2 with VIVID 200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Quinn
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Message 10 of 20
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Re: A few issues I would like to solve finally

I am just doing various speedtests, they are all over the place from various sources.

Speedtest.net starts high (350mb to 400mb) but declines constantly and ends on around 60mb by time it has finished. Something must be off.

I will get a picture of the outside connections when it is light, they do look a bit sketchy...

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