A day of problems

[Averagewifi]

Can somebody please arrange for an engineer to come and look at my hub please? Been on red all day now just flashing white after checking all cables, positions and tests via the VM website. Had Internet back for an hour that would constantly cut off, been terrible the previous night now a full day of no Internet. 

Please help, nightmare during the school holidays also.

Appreciate any help, currently relying on my mobile data to get something fixed.

[Tudor]

The board is not the primary fault reporting system.

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Reece_MH]

Hi @Averagewifi,

Thanks for your post, and welcome back to the Forums.

Sorry to hear there are some issues with your connection, I completely understand the frustration and disruption this may be causing. I've ran some checks on our end, and it does appear that our Networks Team have identified an issue and have now raised this as an area problem. The details are as follows:

Outage Type: SNR (Signal-To-Noise) - You might find that your Virgin Fibre, Voice and Virgin TV services are intermittent, with the picture freezing or disappearing now and then.
Fault Ref.: F010223204
Estimated Fix Date: 4th November at 9AM

I'm really sorry for any inconvenience caused. Rest assured, our teams are working quickly to get things working as soon as possible.

Thanks,