64 qam to 16 qam

[Liamlyon96]

Yesterday i had packet loss for few hours so i look on my hub 3 status and see my qam on upstream are all 16 qam and it was confirmed in bqm that was packet loss, also my speed test is normal getting 200+ down and 20+ up so getting more than full speed 

[Liamlyon96]

Router status

• Status
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	211000000	-0.5	40	256 qam	10
2	203000000	-0.2	40	256 qam	9
3	219000000	-0.7	40	256 qam	11
4	227000000	-0.5	40	256 qam	12
5	235000000	-0.2	40	256 qam	13
6	243000000	-0.7	40	256 qam	14
7	251000000	-1.2	40	256 qam	15
8	259000000	-1.2	40	256 qam	16
9	267000000	-1	40	256 qam	17
10	275000000	-1	40	256 qam	18
11	283000000	-1	40	256 qam	19
12	291000000	-1.4	40	256 qam	20
13	299000000	-1.4	40	256 qam	21
14	307000000	-1.2	40	256 qam	22
15	315000000	-1	40	256 qam	23
16	323000000	-1	40	256 qam	24
17	331000000	-1.5	40	256 qam	25
18	339000000	-1.5	40	256 qam	26
19	347000000	-1.7	40	256 qam	27
20	355000000	-1.7	40	256 qam	28
21	363000000	-1.9	40	256 qam	29
22	371000000	-2	40	256 qam	30
23	379000000	-2.4	40	256 qam	31
24	387000000	-2.4	40	256 qam	32

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	5	0
2	Locked	40.9	6	0
3	Locked	40.3	0	0
4	Locked	40.9	3	0
5	Locked	40.9	5	0
6	Locked	40.3	0	0
7	Locked	40.3	0	0
8	Locked	40.3	0	0
9	Locked	40.3	6	0
10	Locked	40.3	5	0
11	Locked	40.3	5	0
12	Locked	40.3	5	0
13	Locked	40.3	6	0
14	Locked	40.3	5	0
15	Locked	40.3	5	0
16	Locked	40.3	5	0
17	Locked	40.3	7	0
18	Locked	40.9	0	0
19	Locked	40.3	0	0
20	Locked	40.3	0	0
21	Locked	40.3	5	0
22	Locked	40.9	6	0
23	Locked	40.3	0	0
24	Locked	40.9	0	0

[Liamlyon96]

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400732	37.5	5120	16 qam	4
2	46199433	38.3	5120	16 qam	3
3	53700058	39.3	5120	16 qam	2
4	32599609	37	5120	16 qam	5

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[Liamlyon96]

Network LogTime Priority Description

11/09/2021 06:14:33	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2021 17:22:20	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2021 08:17:18	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 23:59:0	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 00:06:25	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/09/2021 10:04:10	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/09/2021 06:41:48	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2021 07:10:17	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/09/2021 18:41:48	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/08/2021 20:02:37	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 21:33:51	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2021 13:38:22	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/08/2021 02:49:47	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/08/2021 07:13:30	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/08/2021 14:49:46	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/08/2021 07:23:55	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 02:49:45	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/08/2021 19:55:37	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/08/2021 10:04:41	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/08/2021 07:16:13	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Liamlyon96]

 

[Tudor]

Check with Area faults on  0800 561 0061 or if you have a VM landline 150

If no faults found:

Call Customer Services on 0345 454 1111 or if you have a VM landline 150

You will probably need a technician to rectify.

[Martin_N]

Hi Liamlyon96,

Thank you for your post. I have located your account and can see we have a reported fault in your area. 

This is an SNR (Sounds to noise ratio) issue. The fault reference is: F009268401. The current estimated fix date is: 14 SEP 2021 09:00

Our apologies for any inconvenience. 

^Martin

[Liamlyon96]

Thanks for the update !

[Gareth_L]

Hello Liamlyon96

Just a quick message to see how things are looking 

The outage has now been closed 

So we just wanted to make sure you are okay 

Gareth_L

[Liamlyon96]

Theres been no packet loss for few days but my upstream qam are still changing 3 of them are 32 atm