01-12-2021 21:51 - edited 01-12-2021 21:53
What causes the hub3 5htz to disconnect & either wait for ages for it to sort it out or reboot the hub?
Answered! Go to Answer
on 05-12-2021 13:30
Hi Dazz285,
Thanks for your post and apologies to hear you are having an issue with your Hub.
I'm sorry to hear that you are having an issue with your 5Ghz band on your WiFi. Taking a look at the hub, it is bringing up a prolonged signal level issue. Due to this we won't be able to send a replacement hub. We will need to book an engineer instead. They will run some checks to correct the signals and will also check the Hub. If a replacement is needed then they can do this for you there and then too.
I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
Thanks,
on 05-12-2021 14:20
Hi Dazz285,
Thanks for coming back to via private message.
I have booked you in for the next available appointment. We cannot confirm the appointment time slot, so to view this please sign in to My Virgin Media here: My VM Just go to My Account > Track your orders. You can also view this in the My VM app.
Please ensure that someone over the age of 18 is at the property for the time the engineer is there.
If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link.
Lets us know how the appointment goes.
In terms of the Hub 5, this isn't available as of yet as it's in a pilot stage. We have selected some customers to receive one but they would have already have been contacted. Should the Hub need replacing it will be like for like.
Take care.
on 05-12-2021 15:36
on 05-12-2021 16:23
on 07-12-2021 19:03
Hi @Dazz285
Thanks for coming back to us. Apologies for the delayed reply. I can see you've managed to change this since posting.
Let us know how the visit goes.
Kind regards,
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on 09-12-2021 14:42
So it seems that it is indeed a hub issue. I have decided to hold off for the hub5 as this is easier than getting a spare hub4 & spending ages setting all my devices up on more than one occasion.
Fingers crossed it won't be too long for my hub5 but I'm not holding my breath as the tech said that a lot of the trail hub5's have gone back due to issues, That's new that VM has kept quiet about..
Cheers for all of your help guys/gals.
on 09-12-2021 14:49
on 09-12-2021 14:55
09-12-2021 15:19 - edited 09-12-2021 15:21
Lots of options - but depends on several factors, see this post I made some time ago as a starting point. Others may chip in soon too.
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The cognoscenti will always say (correctly) that the best thing to to do is connect Wireless Access Points directly to the Hub or your own better router by ethernet cables and place them in your "dead zones". However some would say a good Mesh will be the best/simplest/most flexible for most average users who dont want the hassle of running ethernet cables. . A Tri-band Mesh system is better for the "backhaul" and for users on high speed packages and umpteen simultaneous connections. Wifi6 is future proofing for getting speeds over 600 mbps on wifi.
Another option is to extend the ethernet connections (and wifi) via powerline adaptors - they work well for lots of people - including for my "gaming son" in his bedroom and they can be "cheap and cheerful".
It depends on your requirements for... better routing features, your house layout, size, construction materials, your tech abilities, and of course, budget, ~£40-80 will get a decent introductory wireless router (TP-Link Archer C6) but 'may' not on its own solve the wifi in your house, but spending ~£500 will get the “Rolls Royce” solution of a high-end Wifi6 Router & WAP's or a top end Tri-band Mesh system with WiFi6 (may cost a bit more). You'll probably want something suitable - somewhere within that range - I reckon ~£100-150 is around the “sweet spot” for most standard users, and where you would probably need to start for a standard 2/3-story house if it has brick walls. Less for a one-bedroom modern build flat with few issues on signal strength, more for a stone built 8 bedroom mansion
Good options for Access points/Wifi routers/Mesh systems come from Ubiquiti, Asus, TP-Link Deco's M4/M5, Linksys Velop's, Netgear Orbi's (and others) – I would stick with these companies whose business this is - rather than “newcomer” and data-driven” companies like Google, Amazon, etc. Also be sure the router or Mesh specifically says that they have 1GB ethernet ports - some of the cheaper ones only have 100Mbps ports. WiFi6 is also future proofing for faster connections.
Recently, just as an example... three of my friends who all live in brick built 3/4 bed semis, just got TP-Link Deco M5 3-packs (~£150) and all said it is - “absolutely brilliant with excellent wifi speeds in all rooms, the attic and the garden, and the App is a doddle to use”. The cheaper M4 pack is a ot cheaper and also highly regarded on here. The first Mesh unit becomes the new router - you need to check whether the one you look at has all the "features” you need. Ethernet ports are usually limited to 1 or 2/unit , so you “may” need to add in an unmanaged GB port switch (<£20) in there as well. My mates also get "full speeds" from the ethernet ports on the Deco's in the remote locations. Finally if you get a 2/3-pack of any Mesh system, which doesn’t cover dead spots everywhere, you can just add in extra unit(s).
Take a look at what fits your needs, tech ability, house layout and budget. Use sites like Techradar & Techadvisor for reviews of "Best Routers" or "Best Mesh". Post again if you want personal recommendations from others on your short list