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5htz disconnections

Dazz285
On our wavelength

What causes the hub3 5htz to disconnect & either wait for ages for it to sort it out or reboot the hub?

1 ACCEPTED SOLUTION

Accepted Solutions

jbrennand
Very Insightful Person
Very Insightful Person

Lots of options - but depends on several factors, see this post I made some time ago as a starting point. Others may chip in soon too.
___________________________________________________________________

The cognoscenti will always say (correctly) that the best thing to to do is connect Wireless Access Points directly to the Hub or your own better router by ethernet cables and place them in your "dead zones".   However some would say a good Mesh will be the best/simplest/most flexible for most average users who dont want the hassle of running ethernet cables. .  A Tri-band Mesh system is better for the "backhaul" and for users on high speed packages and umpteen simultaneous connections. Wifi6 is future proofing for getting speeds over 600 mbps on wifi.

Another option is to extend the ethernet connections (and wifi) via powerline adaptors - they work well for lots of people - including for my "gaming son" in his bedroom and they can be "cheap and cheerful".

It depends on your requirements for... better routing features, your house layout, size, construction materials, your tech abilities, and of course, budget, ~£40-80 will get a decent introductory wireless router (TP-Link Archer C6) but 'may' not on its own solve the wifi in your house, but spending ~£500 will get the “Rolls Royce” solution of a high-end Wifi6 Router & WAP's or a top end Tri-band Mesh system with WiFi6 (may cost a bit more). You'll probably want something suitable - somewhere within that range - I reckon ~£100-150 is around the “sweet spot” for most standard users, and where you would probably need to start for a standard 2/3-story house if it has brick walls. Less for a one-bedroom modern build flat with few issues on signal strength, more for a stone built 8 bedroom mansion

Good options for Access points/Wifi routers/Mesh systems come from Ubiquiti, Asus, TP-Link Deco's M4/M5, Linksys Velop's, Netgear Orbi's (and others) – I would stick with these companies whose business this is - rather than “newcomer” and data-driven” companies like Google, Amazon, etc. Also be sure the router or Mesh specifically says that they have 1GB ethernet ports - some of the cheaper ones only have 100Mbps ports. WiFi6 is also future proofing for faster connections.

Recently, just as an example... three of my friends who all live in brick built 3/4 bed semis, just got TP-Link Deco M5 3-packs (~£150) and all said it is - “absolutely brilliant with excellent wifi speeds in all rooms, the attic and the garden, and the App is a doddle to use”. The cheaper M4 pack is a ot cheaper and also highly regarded on here. The first Mesh unit becomes the new router - you need to check whether the one you look at has all the "features” you need. Ethernet ports are usually limited to 1 or 2/unit , so you “may” need to add in an unmanaged GB port switch (<£20) in there as well. My mates also get "full speeds" from the ethernet ports on the Deco's in the remote locations. Finally if you get a 2/3-pack of any Mesh system, which doesn’t cover dead spots everywhere, you can just add in extra unit(s).

Take a look at what fits your needs, tech ability, house layout and budget. Use sites like Techradar & Techadvisor for reviews of "Best Routers" or "Best Mesh". Post again if you want personal recommendations from others on your short list


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

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18 REPLIES 18

Andrew-G
Alessandro Volta

That would depend on what the cause is.  Whilst not always the case, as a general rule if a hub reboot solves things, then it's not the wifi that's at fault, and rather a broadband fault of noise or power levels.  Can you let the hub run for 12-24 hours without rebooting, and then do the following?

Connect to the hub by clicking on this link http://192.168.0.1/  That should pull up the log in page for the hub.  But don't log in, just click on the link "Check router status"  That'll bring up a window with five tabs.  Open the Downstream tab.  Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots.  Post that, do the same for the Upstream and Network log.  You'll get an error message when you post the Network log, just click on "post" a second time.  Then we can check for any obvious problems with power, noise or error counts.

Dazz285
On our wavelength


Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 235000000 3.7 40 256 qam 13
2 139000000 4.3 40 256 qam 1
3 147000000 4.3 40 256 qam 2
4 155000000 4 40 256 qam 3
5 163000000 4.1 40 256 qam 4
6 171000000 4.3 40 256 qam 5
7 179000000 4.4 40 256 qam 6
8 187000000 4.3 40 256 qam 7
9 195000000 4.3 40 256 qam 8
10 203000000 4 40 256 qam 9
11 211000000 3.9 40 256 qam 10
12 219000000 3.9 40 256 qam 11
13 227000000 3.9 40 256 qam 12
14 243000000 3.4 40 256 qam 14
15 251000000 3.2 40 256 qam 15
16 259000000 3.4 40 256 qam 16
17 267000000 3.7 40 256 qam 17
18 275000000 3.7 40 256 qam 18
19 283000000 3.9 40 256 qam 19
20 291000000 3.9 40 256 qam 20
21 299000000 4 40 256 qam 21
22 307000000 4 40 256 qam 22
23 315000000 4 40 256 qam 23
24 323000000 4.3 40 256 qam 24


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.9 13 0
2 Locked 40.3 24 0
3 Locked 40.3 9 0
4 Locked 40.3 13 0
5 Locked 40.9 27 0
6 Locked 40.3 23 0
7 Locked 40.3 27 0
8 Locked 40.3 23 0
9 Locked 40.3 19 0
10 Locked 40.9 9 0
11 Locked 40.3 9 0
12 Locked 40.9 6 0
13 Locked 40.3 7 0
14 Locked 40.3 15 0
15 Locked 40.3 11 0
16 Locked 40.9 16 0
17 Locked 40.9 11 0
18 Locked 40.9 16 0
19 Locked 40.9 9 0
20 Locked 40.3 10 0
21 Locked 40.9 16 0
22 Locked 40.9 12 0
23 Locked 40.3 10 0
24 Locked 40.3 10 0

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 53700145 42.3 5120 64 qam 2
2 60299814 42.5 5120 64 qam 1
3 46199996 41.8 5120 64 qam 3
4 39400002 41.8 5120 64 qam 4


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 1 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0


Network Log
Time Priority Description
02/12/2021 20:08:11 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/11/2021 14:16:45 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/11/2021 02:27:22 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/11/2021 21:07:23 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/11/2021 01:59:14 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/11/2021 13:30:59 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/11/2021 12:40:43 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/11/2021 04:41:1 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/11/2021 18:30:14 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/11/2021 10:54:18 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2021 14:04:8 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2021 09:27:43 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/11/2021 09:28:15 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/11/2021 09:27:43 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2021 02:44:20 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/11/2021 20:57:43 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/11/2021 02:44:50 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/11/2021 02:01:29 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/11/2021 02:01:2 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/11/2021 02:01:2 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Andrew-G
Alessandro Volta

Unfortunately, the hub status all looks good in that snapshot, and I'll have to rely on my weasel words "whilst not always the case".

Are the disconnections across all 5 GHz devices at the same time? 

What happens with 2.4 GHz connections, and any ethernet connected devices? 

And can a device (eg a phone or tablet) "see" your 5 GHz signal immediately after connection is lost?

Can you conform if 'smart / intelligent wifi' is enabled or disabled (can't remember if splitting the bands does this automatically)

It should be disabled



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Hub 3 - Modem Mode - TP-Link Archer C7

Dazz285
On our wavelength

'smart / intelligent wifi' is disabled, by Virgin engineers due to issues before.
Both bands have been split as I am running Ring & it only like the 2.4.
When the 5 disappears everyone in the house, mobiles & laptops, loses connection & we have to wait a very long time for it to sort itself out or I reboot.
Perhaps it's time for a hub5?

That does indeed sound like a knackered hub!



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Hub 3 - Modem Mode - TP-Link Archer C7

Adduxi
Very Insightful Person
Very Insightful Person

Try a 60 second pinhole reset as below;
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible.

This will reset everything in the Hub back to factory settings, so you will have to input all your settings afterwards. Bit of a pain, but a proper reset cures lots of faults on the Hubs.

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Dazz285
On our wavelength
Been there done that & never again as it doesn't solve the 5hz disconnecting issue.

Adduxi
Very Insightful Person
Very Insightful Person

@Dazz285 wrote:
Been there done that & never again as it doesn't solve the 5hz disconnecting issue.

Agree with @lotharmat in that case, new Hub required.

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