For the past few days I have been completely been unable to connect to the 5G. The 2.4G works but a lot slower, but when I try to connect to the 5G it doesn't connect even though it is visible and the password is correct.
This is across all 7 devices in the house that can connect to 5G
I have rebooted the router and there is still no change
For reference I have 70Mb broadband and a Superhub 2
I have tried using all the wi-fi channels 1-13 and the 5G wi-fi will still not connect. On one of my devices it comes up as authentication error even though I have used the correct passcode for the router and the same passcode works for the 2.4G
Is the connection ok and stable if you connect a device by ethernet cable ? Can you also post up your network stats as per below - to see if there is a fault there. It may be that the SH2 wifi components are failing and you may need a Hub3 replacement - or alternatively add in your own wifi router or access point (best solution!).
if you could go to http://192.168.0.1 (or http://192.168.100.1 ) in your browser [there is no need to login] and then click on the “router status” button at top right - or bottom middle - of first page up -- depending on which hub you have and then copy/paste 3 sets of data onto here - the downstream, upstream , & network logs. Don't worry about the formatting it can be easily read (not by me!), but try and avoid using screen shots & don’t include personal data or mac addresses. If there looks to be a network connection problem, a VM Forum staff member on here will organise a technician visit or you may be quicker calling the help line for that.
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.