Hi Sarah45,
Thanks for your post, I am sorry you're having this issue with your broadband services recently.
I have had a look at your services on my side and can see there is an area outage, which is regarding an SNR issue.
This is due to be fixed - 09 FEB 2023 16:00 - but please be aware this is just an estimate, it could change depending on what the engineers find. However, I am sure they will be working incredibly hard to get this fixed as soon as possible for you 🛠✔
The service checker may be updated periodically so please keep an eye on this even though it may not be showing anything at the moment.
I am sorry for any inconvenience or disruption this may be causing right now.
Thanks,
Megan_L