on 31-07-2022 13:43
As a Volt customer I received a WiFi pod yesterday to replace my WiFi boosters which had stopped working and it's been great so far. But I need a second pod to fix the WiFi signal in another part of the house which was extended and which keeps dropping out due to double brick walls. Could someone please arrange this?
Answered! Go to Answer
on 08-08-2022 15:17
Hi there @c_smith
Thank you for popping back to us via the forums, I'd be happy to look into this further with you.
I'll pop you a PM now so we can do so, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.
Thank you.
on 31-07-2022 16:54
31-07-2022 17:40 - edited 31-07-2022 17:42
Thanks. It's not a problem linked to the first pod though, so waiting a week isn't going to make any difference in that regard. The first pod replaced the booster that stopped working and was a complete blackspot at the back of the house. The reason I'm looking for a second is to fix a problem we've had in another area of the house for a while now which always gets "poor" to "fair" reception and regular drop outs. I'm pretty sure it's because the signal has to go through a double brick wall to reach it. Occasionally I would have to "borrow" the old booster from downstairs when it got too bad. I did tell them last week on the phone I would need more than one.
on 31-07-2022 18:13
I have three pods and had to wait a week between each one arriving before ordering the next one.
on 02-08-2022 18:46
Hi @c_smith
Thanks for posting - we do need to wait a week before ordering the 2nd Pod. Please pop us a post on Sunday and we can assist further with this, or call the team then on 150 / 0345 454 1111 and we'll help further.
Best,
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on 06-08-2022 10:31
Thanks John. That's now a week since I received the first pod on Saturday 30th July, could you assist in ordering me another as soon as you get a chance?
on 08-08-2022 15:17
Hi there @c_smith
Thank you for popping back to us via the forums, I'd be happy to look into this further with you.
I'll pop you a PM now so we can do so, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.
Thank you.
on 02-10-2022 13:03
Hi - I know it's been a while but just curious - did VM charge you for the 2nd/3rd wifi pods?
on 02-10-2022 13:05
No charge, I just had to wait until 7 days had elapsed from receiving the first one.
on 02-10-2022 13:13
Interesting! I've justed been charged a one off £5.00 installation fee for my 2nd pod (months apart) - not impressed.
Have queried it but without success.
Thanks for your speedy response 🙂