You will be paying for the Modem and the network connection which should be working correctly. Just like the good old days :-)
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Just to let you know, all is fine now. Virgin engineer installed a new router yesterday - he said the old one was ancient and was surprised it still worked at all! Many thanks for your help with this. Cheers H