2.4g WiFi

[Mike-xxx]

Hi my 2.4g Wifi won't connect 5g is ok. Rebooted Hub 3. Still the same

[jpeg1]

Do you have different SSIDs for the two bands?

[Mike-xxx]

Yes I do have 2 ssids. But still can't get 2.4g

[lotharmat]

I'd try a full reset of the Hub!

Make sure you can read all the default passwords on the base of the Hub before you do this

Unplug all ethernet cables

With the power on and the co-ax connected; press and hold the reset switch with a paperclip or sim removal tool for at least 60 seconds.

Allow 10 minutes to reboot, reset and stabilise

[Mike-xxx]

Hi I have done a pinhole reset. And it has solved my problem. Thanks for all the help.

[lotharmat · Accepted solution]

Brilliant! - If it happens again - come back on here!

Worth keeping your eye on as if it keeps happening, it could be indicative of a WiFi failure of the Hub!

[Corey_C]

Thanks for your posts and updates, Mike-xxx,

Glad to hear that lotharmat's advice helped.  You can also find online help here: https://www.virginmedia.com/help/services-support/broadband

Cheers,

Corey C