on 24-04-2021 14:20
I can't use internet on 2.4 ghz. Only 5 ghz working. Reset router not help.
on 24-04-2021 14:39
on 24-04-2021 14:45
On what device/s?
on 24-04-2021 15:28
2.4 ghz can't connect all devices - Mobile Phones, tablet, chromecast and laptop. 5 ghz can connect only Phones, tablet and chromecast. One tablet and laptop can't connect 5 ghz.
on 26-04-2021 14:29
Hello @cieply83,
Welcome to the community page, thank you for posting on here.
I am sorry to see that you are having issues connecting to your 2.4ghz.
Are you still unable to do so? Have you tried doing a 'Pinhole reset'?
Look forward to hearing back from you.
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on 26-04-2021 14:49
Yes. I tried few times. After reset 2.4 ghz working only 1 or 2 minutes and disconnect.
on 26-04-2021 14:55
I had a similar problem, hub said everything was fine and powering hub off did nothing either. What worked for me, was going in to the hub admin page and then disabling 2G and then re-enabling it, all my 2G devices then connected ok.
on 26-04-2021 14:55
Thank you for confirming this @cieply83,
I am unable to locate your account, I will send you a private message now.
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 26-04-2021 15:10
Thank you for confirming everything to me in private @cieply83.
I have checked everything & I can see known issues on your Hub, I have booked an engineer for you.
Please login here to check the appointment, let me know if this is okay for you.
Look forward to your response.
New around here? To find out more about the Community check out our Getting Started guide
on 27-04-2021 15:13
I am glad to see that your issue is now resolved @cieply83 🙂
I hope you have no more issues moving forward but if you do then please do post again and we will be along to help!
Have a lovely day.
Thanks,
New around here? To find out more about the Community check out our Getting Started guide