1GBPS dropouts

[Xuiu]

Hi I’ve recently upgraded to 1GBPS internet and it keeps dropping the connection on all devices at random times during the day and night. I’ve set up a thinkbroadband monitor and I’ll post that as well as power levels. 

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/d6608a87db0081dc9a2cd5492b3b2fbf6cee8cb6-02-03-2023][img]https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/d6608a87db0081dc9a2cd5492b3b2fbf6cee8cb6-02-03-2023.png[/img][/url]

[John_GS]

Hi @Xuiu 

Thanks for posting and welcome back to the Forums. 

I am sorry for any issues with the broadband. You do need a tech visit as some of the downstream channels are out of specification.

I will send you a PM now to assist further.

Kind regards,