18-07-2021 10:31 - edited 18-07-2021 10:37
What country are these engineers travelling from? 😳
on 18-07-2021 11:43
Do you mean your WiFi has failed, or your broadband is offline? The two are different things, and if you have WiFi issues - do wired connections still work?
Have you checked the service status line - 0800 5610061? That often reports network issues down to street and/or postcode level.
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on 18-07-2021 12:08
It's a known issue in my area and the engineer is still on his way 15 going on 16hrs later 😔
on 18-07-2021 14:46
Maybe I should have waited before moaning, all fixed now. Maybe update the engineer is on the way message to fixing the issue. 🙂
on 20-07-2021 10:47
Hi Jay777777777777,
Thanks for your post and welcome to the Community. It's really great having you on board with us in the Forums.
I'm sorry to see that you were having an issue with your services due to an area fault. Whilst we can't offer a 100% fault free service, we do promise to fix faults as quickly as possible. Once an engineer arrives on site, we do update this to reflect this but we do rely on the engineer letting us know too. Sometimes they just crack straight on and forget to update things. We will ensure this is fed back though.
I can see that any fault has since cleared as resolved and your Hub is showing as online. If you are still having an issue, please pop back and let us know so we can help further.
Thanks,