on 28-04-2022 16:28
Hey sorry to bother you all iv had 1 gig fitted since Release and its being fine for months but last 2-3 months i cant get above 250 i thought maybe if i get router with more control i can fix the issue so i brought the asus RT-AX82U everything was fine but as i said last few months speed just crashed i tried going back to Hub 4 and i get the same results
Any help would be great
on 28-04-2022 16:47
on 28-04-2022 16:53
Thanks for fast reply i normaly get around the same on wifi as i do ethernet 250-270 give or take a little
Only time drops on wifi is if i change over to 2.4g
on 28-04-2022 17:00
on 28-04-2022 17:03
Ok thank you i will look into Qos settings from what i know i have it turned of but i will double check when i return thank you
on 02-05-2022 08:50
Hi Stebo1212,
Thank you for your post and welcome to the community.
I'm very sorry to hear about the issue with your broadband speed.
I have taken a look on our system and I am unable to see anything that could be affecting this.
To be able to investigate further I will private message you to get some details.
^Martin
on 07-05-2022 09:42
Turn off QoS and also withdraw Aiprotection i.e. disable it via Administration --> Privacy --> Withdraw
Test speed
Then put Aiprotection back on and test speed.
on 07-05-2022 15:24
Thanks for reply they have fitted a new modem and moved me up in the main box and speeds seem to be alot better
I will keep posted if happens again thank you
on 09-05-2022 15:31
Hi Stebo1212,
Thank you for reaching back out with an update, really glad to hear your speed has improved after the technician changed the Router and made some adjustments in the cabinet, if you do have any further issues, please do not hesitate to reach back out.
Regards
Paul.